DEALNOVA / CUSTOMER CARE
Frequently Asked Questions
Last updated: October 29, 2026
Welcome to Dealnova. We know that choosing artwork for your home involves more than finding a design you love. Understanding product details, delivery expectations, and purchasing conditions is equally important.
We've put together answers to frequently asked questions to help you explore our wall art collection, make informed decisions, and enjoy a straightforward shopping experience.
1. What Does Dealnova Specialize In?
Dealnova is an online store dedicated to physical wall art prints for homes and personal interiors.
Our collection features decorative artwork intended to complement different spaces, interior styles, and individual preferences.
Whether you're looking for a subtle accent or artwork that becomes the focal point of a room, our selection offers a variety of designs to explore.
Each product page provides details about the artwork, including available sizes, materials, colors, and product variations where applicable.
2. How Do I Select the Right Artwork for My Space?
Choosing wall art is a personal decision, and several details can help you find a piece that works well in your home.
Before purchasing, consider:
Dimensions: Measure the wall space where you intend to display the artwork.
Design: Choose a composition that complements your personal decorating style.
Color Palette: Consider how the artwork's colors coordinate with your furniture and surrounding décor.
Materials: Review the product specifications for information about the print material and available finishes.
Available Options: Confirm your preferred size, design, and other selections before checkout.
We recommend reviewing the complete product listing to ensure the artwork meets your preferences.
3. Are Multiple Print Sizes Available?
Certain Dealnova wall art prints may be available in different dimensions or product variations.
The available sizes and options are displayed directly on each product page.
Please note that not every artwork is offered in the same sizes or configurations.
Only the options shown on the relevant listing are available for purchase.
We encourage customers to measure their intended display space before selecting a print size.
4. Can I Order Personalized Wall Art?
Some products may offer personalization or customization when those options are specifically included in the product listing.
Depending on the artwork, this could involve customer-requested text, images, or other available design modifications.
If customization is not offered on a particular product page, the item should be considered available only in its listed configurations.
Please review all personalized details carefully before submitting your order.
Custom-made or personalized products generally cannot be canceled once production has begun and may be excluded from standard returns, subject to applicable consumer rights.
5. Will My Print Look Exactly Like the Product Photos?
We make reasonable efforts to present our artwork accurately through product photographs and digital previews.
However, slight differences between the images displayed online and the physical prints may occur.
These differences can result from:
Screen brightness and calibration.
Device display settings.
Photography and lighting conditions.
Normal printing and production variations.
We recommend reviewing the product description, dimensions, and material information to better understand the artwork before purchasing.
6. Are Dealnova Products Physical Prints or Digital Downloads?
Dealnova specializes in physical wall art prints.
Our products are intended for physical delivery rather than electronic download.
The specific format, materials, dimensions, and included items are described on each product page.
Please review the listing carefully to understand exactly what is included with your purchase.
7. How Long Does It Take to Prepare an Order?
Orders are generally prepared for shipment within 1–2 business days from purchase, including payment and order confirmation.
During this period, the selected products are prepared and packaged according to their shipping requirements.
Business days exclude weekends and applicable public holidays.
Once your order has been dispatched, the shipping transit period begins.
8. What Is the Estimated Delivery Time?
Dealnova's standard delivery schedule is outlined below:
| Delivery Stage | Estimated Time |
|---|---|
| Order Processing | 1–2 business days |
| Shipping Transit | 3–5 business days |
| Total Estimated Delivery | 4–7 business days |
Under normal circumstances, most orders are expected to arrive within approximately 4–7 business days from the date of purchase.
These timeframes are estimates and are not guaranteed arrival dates.
Occasional delays may occur because of weather conditions, carrier operations, transportation disruptions, or other circumstances beyond our reasonable control.
For additional information, please review our Shipping Policy.
9. Where Does Dealnova Ship?
We currently provide shipping throughout the United States.
Orders may be delivered through established carriers such as:
USPS (United States Postal Service)
UPS (United Parcel Service)
The assigned carrier may depend on your destination, package dimensions, and shipment handling requirements.
Shipping availability and delivery conditions are explained in our Shipping Policy.
10. Is Shipping Free?
Yes. Dealnova offers free standard shipping throughout the United States on eligible wall art print orders.
There is no minimum purchase amount required to qualify.
Our goal is to make shipping costs straightforward so customers understand the applicable delivery charges before completing checkout.
11. How Will My Wall Art Be Packaged?
Wall art prints require suitable protection while being handled and transported.
Orders are prepared using packaging methods appropriate to the artwork's dimensions, format, and shipping requirements.
These methods are intended to help reduce the risk of damage during transportation.
We recommend inspecting your package and artwork shortly after delivery.
If your print arrives damaged or does not match your order, please contact our customer support team so we can review the situation.
12. Can I Track My Order?
Yes. Every shipped order includes tracking information.
Tracking details are generally provided within 24 hours after your order has shipped.
Once tracking becomes available, you can use the designated carrier's website to follow your shipment and view delivery updates.
Please allow some time for tracking information to become active, as carriers may need to register and scan the package before displaying its initial status.
For purchases exceeding $200, the carrier may require a signature at delivery.
13. What Payment Methods Can I Use?
The accepted payment methods are displayed during Dealnova's checkout process.
Available payment options depend on the payment services supported by our store and may vary based on your device, financial institution, or account eligibility.
Before completing a purchase, you can review your selected products, applicable taxes, shipping charges, and final order total.
For additional information about payment authorization and transaction security, please consult our Payment Policy.
14. What Is Dealnova's Return Policy?
Dealnova accepts returns and exchanges of eligible physical products within 30 days of delivery.
To qualify for a standard return, the artwork must generally:
Be unused and in its original condition.
Include its original packaging.
Include all accessories and components supplied with the order.
Be accompanied by valid proof of purchase.
Meet the applicable return eligibility requirements.
Certain products, including personalized artwork, final-sale merchandise, and items damaged through customer misuse, may be excluded from standard returns.
For complete conditions, please review our Returns & Refund Policy.
15. How Do I Request a Return?
To begin a return, contact us at contact@dealnova.shop within 30 days of delivery.
Please include your order number and a brief explanation of your request.
All standard returns require prior approval.
Once your return is authorized, we will provide:
A prepaid return shipping label.
Instructions for securely packaging the artwork.
A Return Authorization Number (RA#).
The authorization number must be clearly displayed on the outside of your return package.
Please do not send the product back before receiving authorization and return instructions.
16. Do I Have to Pay for Return Shipping?
No. Dealnova provides a prepaid return shipping label for all approved returns.
You do not need to purchase a separate return shipping label when following our authorized return procedure.
Please use the label provided by our customer support team and follow the accompanying packaging instructions.
17. When Will I Receive My Refund?
After your returned artwork is received, it undergoes an inspection that generally takes 3–5 business days.
If the return is approved, the applicable refund is issued to your original payment method within 5–7 business days.
Your bank or payment service provider may require an additional 3–10 business days for the funds to appear in your account.
The final posting time depends on your financial institution.
Please refer to our Returns & Refund Policy for complete information.
18. Can I Exchange a Print for Another Size or Design?
If you prefer a different print size, artwork design, or another available product, the original purchase must first go through our standard return procedure.
Once the return has been approved, you may place a separate order for your preferred replacement.
Any eligible credit associated with the approved return may be applied toward the new purchase.
Replacement artwork is subject to current product availability and applicable pricing.
19. What Should I Do If My Order Arrives Damaged or Incorrect?
If your artwork arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible.
When reaching out, include:
Your order number.
A description of the issue.
The name or details of the affected product.
Photographs of the artwork or packaging, if available.
Our customer support team will review the information and determine an appropriate resolution in accordance with our policies and applicable consumer rights.
20. How Should I Care for My Wall Art Prints?
Proper care can help maintain the appearance of your artwork over time.
Depending on the material and finish, general care recommendations may include:
Handling prints with clean, dry hands.
Avoiding excessive contact with the printed surface.
Keeping artwork away from moisture and excessive humidity.
Limiting prolonged exposure to direct sunlight.
Following the product's specific care instructions, where provided.
Care requirements may vary by product. Please consult the individual listing for material-specific information.
21. How Can I Reach Customer Support?
If you have questions about our artwork, need assistance with a purchase, or would like information about an existing shipment, our customer support team is available to help.
We aim to respond to customer inquiries within one business day, although response times may occasionally be longer during periods of increased demand.
For order-related questions, please include your order number and any relevant details so we can review your request efficiently.
Contact Information
If you need additional assistance, please contact Dealnova using the information below.
Store: Dealnova
Website: https://dealnova.shop/
Email: contact@dealnova.shop
Phone: +1 307 783 9461
Business Address: 201 S Jackson St, Jackson, WY 83001, USA
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