DEALNOVA / CUSTOMER CARE
Returns & Refunds
Editorial draft / example terms only
The proposed terms below require owner review and alignment with applicable consumer rights before publication.
Return window / suggested example
Example to review: request a return within 30 days of delivery by emailing contact@dealnova.shop with your order number. Confirm eligible products, conditions, exceptions and the real return address.
Return shipping and costs
Decide who pays return shipping for a change of mind and disclose any applicable restocking fee. Suggested example: customer pays change-of-mind return shipping; no restocking fee. Do not publish until confirmed.
Damage, defects or incorrect items
Suggested process: contact contact@dealnova.shop with the order number and photos of the item and packaging so the team can assess a replacement or refund. Confirm the actual resolution process; do not restrict statutory rights.
Refund timing / suggested example
Example to review: refund the original payment method within 5-10 business days after receiving and inspecting an eligible return. Confirm whether original delivery charges are refundable and how payment-provider processing affects timing.
Customized or made-to-order art
Confirm whether any products are personalized and what exceptions are legally permitted. Do not automatically exclude all physical prints or all framed art from returns.