DEALNOVA / CUSTOMER CARE
Shipping & Delivery
Editorial draft / example terms only
These suggested terms are for the store owner to edit and confirm before publication. They are not an active shipping commitment.
Destinations and charges
Confirm the countries and regions served, dispatch location, delivery exclusions, currency and shipping charges. Display the actual applicable charge before payment.
Processing and delivery / suggested example
Example to review: processing takes 2-5 business days, followed by 5-10 business days in transit. Replace these estimates with verified production and carrier times for each destination. Weekends and public holidays are excluded.
Tracking and delivery questions
Suggested process: email tracking details when an order dispatches. Customers can contact contact@dealnova.shop with their order number. Confirm the carrier, tracking availability and lost-parcel process.
Import charges
Confirm whether duties and import taxes are included or payable by the customer, and disclose this clearly before checkout.